Exchange and Return
EXCHANGE AND RETURN POLICY
Before any procedure, the exchange or return of any product must be informed to our service by e-mail: firstname.lastname@example.org
It is important to keep the Invoice received at the time of delivery of the purchased items and the purchase transactional emails as a guarantee.
The original packaging of the purchased product, as well as the accompanying warranty certificate, must be kept in good condition. In case of exchange or return, these items will be evaluated.
Whoever will receive the purchase must always check the items on the order and the invoice at the time of delivery and never accept a product with damaged packaging.
In case there is any problem (malfunction), we advise that the customer refuses the delivery and does not sign the stub. Instead, the reason for refusal must be informed on the back of the invoice and proof of delivery and immediately contact our customer service by e-mail: email@example.com
RETURN BY REPENTANCE
For a return in case of regret or withdrawal, we offer a period of 07 (seven) calendar days after receiving the product at the place of delivery. To do so, you must contact our customer service by e-mail firstname.lastname@example.org informing the order number, the reason for the return and the method of payment. The SAC will investigate and inform the procedure to be followed.
The returned product must be in its original packaging, in perfect condition, with the warranty certificate attached and present the 1st copy of the invoice. We reserve the right to refuse the return and return the product to the customer, if any of the items are not within the stated standards. In this case, the return shipping will be paid by the customer.
If the product is in perfect condition, after receiving and analyzing the product at our Distribution Center, 189. will make the value available for you to exchange for another product or model of the same or higher value.
We offer our customers up to 90 (ninety) calendar days, after receiving the product, to exchange defective products, following the rules of the Consumer Defense Code, upon presentation of the original coupon or the 1st copy of the invoice, and the product is in its original packaging and there is no evidence of misuse. To do so, you must contact our customer service by e-mail ( email@example.com ) informing what happened to the product and, if possible, sending images of the damage, so that the SAC can guide on the procedure to be followed.
The returned product will undergo an analysis and, if a manufacturing defect is found, a new product, equal or similar to the one purchased, will be sent to the customer. The shipping cost will be our responsibility.
We reserve the right to refuse the return and return the product to the customer, if any of the items are not within the stated standards. In this case, the return shipping will be paid by the customer.
REFUND OF VALUES
It will only occur in cases where the customer requests the return within 7 days after receiving the product.
Payment made by bank slip: The full or partial refund of the purchase will be made via DOC in the current account held by the person responsible for the order. Therefore, it is necessary to pay attention to the CPF used at the time of purchase. The term for the refund on account is now accounted for after the product has been evaluated in our Distribution Center, a process that can take up to 07 business days. After the release, within 15 (fifteen) business days, the credit in the account will be released.
Payment made by credit card: Cancellations and refunds/refunds will follow the rules of the card company used in the purchase. The refund amount may take up to 2 (two) invoices to appear on the card, depending on the due date or closing of the invoice. The refund period is now accounted for after the product has been evaluated in our Distribution Center, a process that can take up to 07 business days. After the release, within 15 (fifteen) business days, the reversal will be carried out by the card operator.
INVOLUNTARY RETURN POST OFFICE
If the order is returned by Correios with a status of "invalid address", "unknown recipient", "has moved", "owner not found" or similar situation, the return fee will be paid by the customer.
PARTS ON PROMOTION
The customer has a period of 7 (seven) calendar days, counting from the date of delivery of the product, to contact the company requesting the return of the product. The exchange of promotional pieces is not authorized. This contact must be made through the website or directly by email
In this case, refuse to receive the product and contact us immediately, informing us about what happened. This contact can be made through the website's contact page or by email: . The buyer's name, CPF, order number must be informed.